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The unauthorised and improper use of funds, property, or any resources. This includes the use of theft, coercion, or fraud to obtain or try to obtain a person's money, possessions, or property, including cuckooing, hate crime, mate crime, online scams, fraud and romance scams and sextortion. This ...

Neglect or poor professional practice or incidents due to the structure, policies, processes, or practices within an organisation, resulting in ongoing neglect or poor care. A preventative approach Incidents of neglect or poor professional practice within an organisation can be responded to throu...

Ill-treatment experienced by people based on age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion and belief, sex, or sexual orientation. A preventative approach Incidents of ill-treatment based on protective factors can be responded to th...

Any incident of domestic abuse by people aged 16 or over who are personally connected; such as a member of one's family or household, especially a spouse or partner. This may include other types of abuse such as physical or sexual abuse, economic, psychological or emotional abuse and controlling o...

Pressure ulcers are injuries to the skin and underlying tissue, primarily caused by prolonged pressure on the skin. Many people who are frail and have restricted mobility are at risk of developing ulcers on the points of their body which receive the most pressure. These are known as pressure ulcer...

Some people who are frail or have mobility problems may have a greater risk of falling. Following a fall, the individual may require more intensive services for longer, and in some cases may never return to previous levels of mobility. A fall does not automatically indicate neglect, and each indiv...

Mismanagement/misadministration/misuse of drugs. Responsibilities and statutory requirements of care providers Care providers who are commissioned to provide any medication administration service are responsible for ensuring that people who require this service have their medicines at the times t...